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This means the impact score for this entire change request is high. In this example, all impact scores are low, except for ‘number of affected customers’, which is high-impact. When reviewing the total Quick Impact Score, the impact score of a change request is determined by the highest value – not by an average. Security: no security risks involved => low impactĢ.Number of agents involved: 1 => low impact.Number of affected customers: all employees => high impact.Assess the change request based on your criteria So – what does its Quick Impact Score look like? 1. This can be done by a single application manager in less than a day, and doesn’t pose any security or compliancy issues.
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Say you want to update a free application such as Notepad++ for the entire organization.
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How to assess the impact of a change request Now you have everything you need to do a Quick Impact Score for your change request. Let that sink in for a moment: your CAB would have 5 to 10 percent of the workload they have now. This means that the CAB would have to process only 5 to 10 percent of the change requests they’re currently handling. Usually, about 80 percent of all requests are estimated as having low impact, and 10 to 15 percent as having medium impact.
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For these change requests, it’s business as usual. Appoint someone who operates on a tactical level and who’s familiar with the type of changes your team handles. You could delegate this to a Change manager, but it can also be the IT Manager or another process manager. Medium-impact: approval needed by a person.This is typically the case for uncomplicated changes. Low-impact: no approval needed, request is ready to be processed by the relevant agent.Here’s how you could handle change request approval: The trick is to involve only the necessary individuals. You’re free to design this any which way you want, but in any case, you want to balance quality control with speed of decision-making. Your next step is to decide who will authorize low, medium, and high-impact change requests. Determine an authorizer for each impact score When you’re assessing a change request based on these criteria, the total impact score will be decided by the highest score. Laws & regulations: would the change in any way affect your compliance to rules & regulations? If the answer’s yes, the change request is probably high-impact.įor each of these criteria, determine a bandwidth for low, medium, and high impact.įor ‘number of affected customers’ you could distinguish the following one person or a single team as low, a business unit as medium, and the entire organization as high-impact.Security: what security risks would this change entail? If the change could pose a security risk, it’s pretty likely you’re dealing with a high-impact change.Number of agents involved: how many agents would be involved in realizing the change? The more agents and parties involved, the higher the impact.Costs: what costs would be involved to implement the change? The higher the costs, the higher the impact.Number of affected customers: how many people will be affected by the change when something goes wrong? The higher the number, the higher the impact.The combination of the following factors give a pretty good indication of the expected impact of a change: It’s up to you which criteria you use, preferably no more than 5. Pick your impact criteriaįirst, you define some criteria to help you score the impact of a change request. The goal is to determine if a change request should be approved, and if so, by whom. We propose a Quick Impact Score: a slimmed down version of an impact analysis for non-standard changes. The solution: introduce a Quick Impact Score